Frequently Asked Questions
General FAQs
Q: HOW DO I PLACE AN ORDER?
A: To place an order, simply add the items you want to your cart and proceed to checkout. You will be asked to enter your shipping and billing information, as well as your payment information. Once you have placed your order, you will receive a confirmation email.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept all major credit cards, as well as PayPal and Apple Pay.
Q: HOW DO I TRACK MY ORDER?
A: Once your order has shipped, you will receive an email with a tracking number (if selected at checkout). You can use this tracking number to track the status of your shipment on the carrier's website.
Q: WHAT IS YOUR CUSTOMER SERVICE POLICY?
A: We are committed to providing our customers with the best possible service. If you have any questions or concerns, please do not hesitate to contact us. We will respond to your inquiry as soon as possible.
Q: DO YOU OFFER DISCOUNTS FOR STUDENTS, SENIORS, OR THE MILITARY?
A: Yes, we offer a 10% discount to students, seniors, and the military. Please verify your eligibility at checkout.
Q: HOW CAN I BECOME A BRAND AMBASSADOR?
A: We are always looking for passionate people to represent our brand. If you are interested in becoming a brand ambassador, please contact us for more information.
Q: WHERE CAN I FIND YOUR SOCIAL MEDIA PAGES?
A: You can find us on Instagram. Please follow us for exclusive updates, promotions, and more.
Product FAQs
Q: WHAT MATERIALS ARE YOUR HOMEWARE GOODS MADE FROM?
A: We use a variety of materials in our homeware goods, including ceramic, glass, wood, metal, and fabric. We carefully select each material to ensure that it is durable and high-quality.
Q: WHAT ARE YOUR SHIPPING AND RETURN POLICIES?
A: We offer free shipping on all orders over $50. Orders typically ship within 1-3 business days. We accept returns and exchanges within 30 days of purchase. Please see our shipping and return policy for more details.
Q: DO YOU OFFER GIFT WRAPPING?
A: Yes, we offer gift wrapping for no an additional fee. You can select the gift wrapping option at checkout.
Q: WHAT MATERIALS ARE YOUR BAGS MADE FROM?
A: We use a variety of materials in our bags, including leather, canvas, and nylon. We carefully select each material to ensure that it is durable and high-quality.
Q: WHAT ARE THE DIMENSIONS OF YOUR BAGS?
A: The dimensions of our bags vary depending on the style. Please see the individual product descriptions for more information.
Q: DO YOUR BAGS HAVE ANY POCKETS OR COMPARTMENTS?
A: Yes, many of our bags have pockets and compartments to help you organize your belongings. Please see the individual product descriptions for more information.
Q: WHAT MATERIALS DO YOU USE FOR YOUR HAND SKETCHES?
A: We use a variety of materials in our bags, including leather, canvas, and nylon. We carefully select each material to ensure that it is durable and high-quality.
Q: WHAT ARE THE DIMENSIONS OF YOUR HAND SKETCHES?
A: The dimensions of our hand sketches vary depending on the size of the original artwork. Please see the individual product descriptions for more information.
Q: DO YOU OFFER FRAMING FOR YOUR HAND SKETCHES?
A: Yes, we offer framing for our hand sketches for an additional fee. You can contact us for framing options and pricing.